FAQs
What is this store?
This is Secretlab's Accessories side store, where you can purchase our Secretlab accessories and chair parts. Our main store, where our chairs are available for purchase, is over at www.secretlab.co.
Accessories are shipped separately from our chairs.
Do you ship overseas?
Yes, we ship to all the same countries that we ship our chairs to! That means Singapore, Malaysia, Australia, South-East Asia, the contiguous United States, the United Kingdom, Europe, and Canada. Do note that import duty or taxes, where applicable, are not included in the pricing.
| Country | Estimated Shipping Time1 | ||
| Chair parts / Pillow | Leather Care | Accessories / Apparels | |
| Singapore | 1-3 | 1-3 | 1-3 |
| Malaysia | 3-5 | 3-10 | 3-10 |
| Australia | 2-5 | 3-7 | 3-10 |
| South-East Asia | 3-10 | 3-10 | 5-10 |
| United States | 2-5 | 2-5 | 8-10 |
| Canada | 2-5 | 2-5 | 8-10 |
| United Kingdom | 1-3 | 1-3 | 8-14 |
| Europe | 3-5 | 3-5 | 8-14 |
1. Please note that shipping duration varies depending on different products. All products in our accessories and apparel categories are shipped from our HQ in Singapore and this will usually take a longer time to ship depending on your location.
How do I pay for my order?
You can make payment for your order by Paypal.
Do you have a Refund/Return Policy?
Only items in the Accessories (https://accessories.secretlab.co/collections/accessories) and Leather Care (https://accessories.secretlab.co/collections/leather-care) collections are eligible for returns. We do not accept returns of Apparel and Pillows for hygiene purposes.
To be eligible for a return, your item must be unused and unopened in their original packaging. If you wish to return an item, please contact our support team at info@secretlab.sg, and our support team will provide you with further information.
Can I self-collect my order (Singapore orders only)?
Yes, you may pick up your order from our Bendemeer Showroom during our opening hours, at no additional cost. Please remember to print out your order invoice and bring it with you when you come to collect your order. You can find our address, opening hours and directions on the Contact page of our main website.
Can we use Secretlab parts for other chairs/purposes?
All our parts in our accessories store are only compatible with our chairs and any modification will result in the void of warranty.
Warranty
Secretlab chair parts will be covered under Secretlab’s limited warranty for the following duration:
| ARMREST | 1 year |
| MULTI-TILT | 1 year |
| FULLTILT | 1 year |
| HYDRAULICS | 1 year |
| BACKREST | 30 days |
| SEATBASE | 30 days |
| ARMREST PU | 30 days |
| SIDE COVER | 30 days |
| BOTTOM SIDE COVER | 30 days |
| TILT LEVER | 30 days |
| WHEELBASE | 30 days |
| 6CM CASTER | 30 days |
| XL CASTER | 30 days |
| SCREW SET | 30 days |
For full terms and conditions of our Warranty Policy, please visit our website here.
Effective Date
This warranty shall be effective for purchases of the Products as of the date of delivery.