FAQs

What is this store?

This is Secretlab's Accessories side store, where you can purchase our Secretlab accessories and chair parts. Our main store, where our chairs are available for purchase, is over at www.secretlab.co.

Do you ship overseas?

Yes, we ship to all the same countries that we ship our chairs to! That means Singapore, Malaysia, Australia, South-East Asia, the contiguous United States, the United Kingdom, and Europe. Do note that import duty or taxes, where applicable, are not included in the pricing.

Country Estimated Shipping Time
Singapore 2-5 working days
Malaysia 6-8 working days
Australia 8-10 working days
South-East Asia 8-10 working days
United States 8-10 working days
United Kingdom 10-14 working days
Europe 10-14 working days

How do I pay for my order?

You can make payment for your order by Paypal.

Can I self-collect my order (Singapore orders only)?

Yes, you may pick up your order from our Bendemeer Showroom during our opening hours, at no additional cost. Please remember to print out your order invoice and bring it with you when you come to collect your order. You can find our address, opening hours and directions on the Contact page of our main website.