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Frequently Asked Questions

This is Secretlab's Accessories side store, where you can purchase our Secretlab accessories and chair parts. Our main store, where our chairs are available for purchase, is over at secretlab.co.

Accessories are shipped separately from our chairs.

Yes, we ship to all the same countries that we ship our chairs to! That means Singapore, Malaysia, Australia, South-East Asia, the contiguous United States, the United Kingdom, Europe, and Canada. Do note that import duty or taxes, where applicable, are not included in the pricing. Please note that the estimated shipping duration will be displayed at checkout. Shipping times will vary depending on the chosen shipping option.

All products in our accessories and apparel categories are shipped from our HQ in Singapore and this will usually take a longer time to ship depending on your location. There is also a 1-2 working day processing time.

You can make payment for your order by Paypal.

Only items in the Accessories and Leather Care collections are eligible for returns. We do not accept returns of Apparel and Pillows for hygiene purposes.

To be eligible for a return, your item must be unused and unopened in their original packaging. If you wish to return an item, please contact our support team at support@secretlab.co, and our support team will provide you with further information.

All our parts in our accessories store are only compatible with Secretlab chairs, any damage to a product that has been modified or altered without the written permission of Secretlab will void the warranty.

Secretlab chair parts will be covered under Secretlab’s limited warranty for the following duration:

30 Days 1 Year
Armrest PU Armrest
Side Cover Multi-Tilt
Bottom Side Cover Fulltilt
Tilt Lever Hydraulics
Wheelbase
6cm Caster
XL Caster
Screw Set

All replacement chair parts purchased by existing Secretlab Chair customers shall be warranted for the remainder of their original Secretlab Chair Warranty Period, or chair parts Warranty Period, whichever is longer (original Secretlab Chair invoice required to be eligible).

For full terms and conditions of our Warranty Policy, please visit our website here.

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